Return Policy

At France At Home, we take great care in packing and dispatching every order. If you experience an issue with your order, we’re here to help.

Damaged, Incorrect or Faulty Products

If you receive a product that is damaged, faulty or not as described on our website, please contact us via our support form within 72 hours of receiving your order.

To assist us in resolving the issue as quickly as possible, please include:

• A brief description of the issue.
• Clear photographs of the product(s), packaging and shipping label where applicable.

Once we have reviewed your claim, we will contact you to discuss the most appropriate resolution. Depending on the circumstances, this may include:

• A replacement product.
• An alternative product.
• A partial or full refund.

Please note that we do not offer product exchanges.

Change of Mind

We do not accept returns or provide refunds for change of mind.

Refused Deliveries & Return to Sender

If you refuse delivery of your order, request that your order be returned to us, fail to collect your parcel from a collection point, or provide an incorrect or incomplete delivery address that results in the parcel being returned to us, you may choose to:

• Have your order re-dispatched (additional shipping and handling charges will apply); or
• Receive a refund or store credit for the value of the products returned, less:
  • the original shipping charges; and
  • any Return to Sender (RTS), redelivery or other courier charges incurred by France At Home.

These costs are charged to us by the courier and will not be absorbed by our business where the return has occurred due to customer action or instruction.

Delivery Issues

If your parcel experiences a delivery delay, we ask that you allow the courier reasonable time to complete delivery within their published delivery timeframes. Delivery estimates provided at checkout are estimates only and are not guaranteed.

If you believe there is an issue with your delivery, please contact us and we will work with the courier on your behalf to resolve the matter.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Where you are entitled to a remedy under the Australian Consumer Law, we will comply with our obligations.