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Once an order has been placed a confirmation email will be sent outlining the products and delivery details.

Once the order has been packed and ready to be picked up by our courier partners you will receive a tracking number and your order will be delivered within the approximate time frames stated below. 

Shipping and Pick up (Retail customers only)

France at Home ships worldwide.

We aim to have orders processed and dispatched within 1 – 3 business days of receipt.

France at Home uses a variety of road courier networks for standard Australian deliveries including Couriers Please, Fastway, Direct Freight Express, Star Track and Australia Post depending on the destination. The delivery service will be chosen automatically. You may request a specific carrier, please note that additional charges may apply.

Courier companies may vary for International deliveries

We offer Standard Shipping for all purchases and Express Shipping (on request with additional charge) for all orders up to 25kg. We can also organise freight (pallets) and tailgate deliveries for larger orders upon request (additional charges will apply).

A GUIDE TO DELIVERY TIMES

CITY METRO*

OUTER AREAS*

WITHIN SAME STATE

Melbourne to Melbourne Metro

Next Day

Melbourne to a Victoria country location

2 to 4 Days

TO OTHER STATES

Melbourne to Sydney and Adelaide

Next Day

3 to 5 Days

Melbourne to Brisbane and Canberra

2 Days

4 to 5 Days

Melbourne to Tasmania

4 to 5 Days

5 to 8 Days

Melbourne to Perth

4 to 7 Days

7 to 10 Days

Melbourne to Northern Territory

7 to 10 Days

*ESTIMATED DELIVERY BUSINESS DAYS after dispatch 

Once shipped you will be notified by email and provided a tracking number if applicable.

If you are absent or otherwise unable to receive delivery, our courier will drop to a local collection point if available. You will then be advised by email, SMS or Card where to locally collect their item.

Otherwise a card will be left advising the order has been returned to the courier’s depot – you must contact the courier within the stated time frame and either collect your order from that depot or arrange a return delivery when signature acceptance is available.

Authority to Leave Terms & Conditions

By selecting ‘Yes’ at the checkout page (or if you selected this option over the telephone with our Customer Service Team), France at Home carriers will leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

France at Home and contractors associated with the delivery do not accept responsibility for any loss or damage which results from this Authority to leave delivery method. You agree to release France at Home from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

If you do not give France at Home Authority to leave, you will have to be at your premises for the delivery to occur.

Free Local Pick up / Free Market Pick up

France at Home offers two (2) Free Pick up options.

  1. Free Local Pick up can be organised at 3/4 Burnett Street, Somerton. (By appointment)
  2. Free Market Pick up is available at any of the markets or festivals we attend. Simply select “Free Market Pick up” on check out and make a note of which market you would like to pick up your package from in the order notes.

On the odd occasion that the market that you have selected has been cancelled, you will have the option to select another market, pick up from our warehouse or choose to have it delivered (additional may apply for delivery option).

* France At Home will not be held responsible for the cancellation of markets, resulting in the customer not being able to pick up the order.

Standard Shipping Cost (Retail Customers Only)

France at Home offers Free Delivery for orders over $100 sent within all Metropolitan areas in Australia and $150 for orders sent within all outer areas in Australia 

  • Shipping within Australia (except Melbourne Metro) will be calculated by weight and charged on checkout. Any orders over 25kg may incur additional charges calculated on the weight above the 25kg limit.
  • Shipping for Melbourne Metropolitan area is a flat rate up to $100 / 25kg Any orders over 25kg may incur additional charges calculated on the weight above the 25kg limit

We work closely with many courier company’s so we can pass on the cheapest delivery options, please feel free to contact us directly if you have large weight orders so we can ensure you get the most cost-effective service on (03) 8339 7438 or info@franceathome.com.au

Below is a list of all Metropolitan and Outer Area post codes.

FRANCE AT HOME DELIVERY AREA POST CODES

METROPOLITAN AREAS

OUTER AREAS

STATES

  

Australia – Australian Capital Territory

2600…2619, 2621…2914

2540, 2620

Australia – New South Wales

2000…2308, 2310, 2312…2327, 2373…2378, 2478, 2541…2544,
2552…2579, 2591…2593, 2595…2620, 2634…2641, 2682…2699, 2759…2774, 2776…2785, 2811…2817

2309, 2311, 2328…2372, 2379…2477, 2479…2540, 2545…2551, 2580…2590, 2594, 2621…2633,
2642…2681, 2700…2758, 2775, 2786…2810, 2818…2899

 

Australia – Northern Territory

 

800…899
0800…0899

Australia – Queensland

4000…4182, 4185…4286, 4288…4306, 4308, 4314…4339, 4341…4342, 4348…4351, 4366…4369, 4391…4401, 4403…4405, 4429…4453, 4499…4513, 4516…4579, 4582…4599, 4602…4604, 4616…4619, 4622…4624, 4626…4629, 4631…4649, 4651…4670, 4681…4693, 4776…4800, 4805…4812, 4814…4815, 4817…4818, 4820, 4831…4848, 4855…4871, 4880, 4893…4894

4183…4184, 4287, 4307, 4309…4313, 4340, 4343…4347, 4352…4365, 4370…4390, 4402, 4406…4428, 4454…4498, 4514…4515, 4580…4581, 4600…4601, 4605…4615, 4620…4621, 4625, 4630, 4650, 4671…4680, 4694…4775, 4801…4804, 4813, 4816, 4819, 4821…4830, 4849…4854, 4872…4892, 4895

Australia – South Australia

5000…5130, 5145…5149, 5151…5155, 5158…5200, 5205…5209, 5215…5219, 5224…5230, 5245…5251, 5281…5289, 5292…5300, 5312…5319, 5323…5329, 5334…5339, 5382…5399, 5402…5409, 5423…5329, 5456…5459, 5465…5469, 5474…5479, 5486…5489, 5496…5500, 5503…5509, 5511…5519, 5524…5539, 5541…5549, 5584…5599, 5610…5629, 5634…5639, 5672…5679, 5681…5689,  5691…5699, 5702…5709, 5711..5719, 5726…5729, 5950

5131…5144, 5150, 5156…5157, 5201…5204, 5210…5214, 5220…5223, 5231…5244, 5252…5280, 5290…5291, 5301…5311, 5320…5322, 5330…5333, 5340…5381, 5400…5401, 5410..5422, 5430…5455, 5460…5464, 5470…5473, 5480…5485, 5490…5495, 5501…5502, 5510, 5520…5523, 5540, 5550…5583, 5600…5609, 5630…5633, 5640…5671, 5680, 5690, 5700…5701, 5710, 5720…5725, 5730…5734

Australia – Tasmania

7000…7011, 7013…7019,7021…7022, 7031…7108, 7121…7139, 7141…7149, 7151…7154, 7156…7161, 7164…7172, 7191…7208, 7217…7254, 7266…7301, 7307…7320, 7326…7329, 7332…7465,

7012, 7020, 7023…7030, 7109…7120, 7140, 7150, 7155, 7162…7163, 7173…7190, 7209…7216, 7255…7265, 7302…7306, 7321…7325, 7330…7331, 7466…7470

 

Australia – Victoria

3000…3062, 3064…3088, 3100…3112, 3116…3138, 3140…3157, 3161…6234, 3240…3242, 3244…3248, 3252…3253, 3255…3259, 3261…3263, 3346…3350, 3353…3354, 3358…3359, 3365…3369, 3538…3539, 3541, 3547…3548, 3550…3561, 3600…3606, 3611…3613, 3615…3632, 3681…3690, 3800…3807, 3809…3824, 3826…3830, 3834…3846, 3848…3849, 3910…3920, 3926…3944, 3947…3956, 3972…3977

3063, 3089…3099, 3113…3115, 3139, 3158…3160, 3235…3239, 3243, 3249…3251, 3254, 3260, 3264…3345, 3351…3352, 3355…3357, 3360…3364, 3370…3537, 3540, 3542…3546, 3549, 3562…3599, 3607…3610, 3614, 3633…3682, 3691…3799, 3808, 3825, 3831…3833, 3847, 3850…3909, 3921…3925, 3945…3946, 3957…3971, 3978…3996

Australia – Western Australia

6000…6040, 6045…6082, 6084…6122, 6127…6160, 6162…6206, 6208…6211, 6501

6041…6044, 6083, 6123…6126, 6161, 6207, 6213…6646, 6701, 6707, 6710…6733, 6740, 6743, 6751…6770, 6798…6799,

Free Shipping – Australia only

France at Home offers Free Standard Shipping for orders over $100 sent within all Metropolitan areas in Australia and $150 for orders sent within all outer areas in Australia up to 25kg

Express Shipping

Express Delivery is available on request only at an additional cost. Please contact us on (03) 8339 7438 or  info@franceathome.com.au for a quote.

Refrigerated Shipping

Refrigerated Delivery is available in Victoria only and estimated delivery is generally between 1 – 3 business days depending on the destination. Please note that all orders that are not able to be accepted will be left at the destination. All products that require refrigeration will be packed and insulated with a gel pack to ensure the product keep at the right temperature for a certain period of time.

We suggest that if you are unable to be home to accept the parcel then it is delivered to your workplace or somewhere where it will be able to be accepted and kept refrigerated.

International Shipping

France At Home delivers worldwide, shipping cost is calculated by weight and the destination. France At Home is will not be held liable for certain foods or products not allowed into the country and removed / refused by customs / border control.

Please note:
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.
b. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

International delivery zones | Time frame

New Zealand | approx 4-6 working days
North America, Western Europe, Asia and the Pacific |approx  6-13 working days
Rest of the world | approx 10-15 working days

Wholesale Shipping

France at Home offers Free Delivery for orders over $150 sent within Victoria Metropolitan areas up to 25kg.

A fee of $19 will be charged for orders below $150 for Victoria Metropolitan areas.

Shipping other than Victoria Metropolitan will be calculated by weight and destination on checkout.

Out of Stocks

If an item is out of stock, you will be contacted within that period advising you of any potential delay in the delivery of your order. If you find the delay unacceptable, we can offer alternative, similar products, a refund of the out of stock item or a refund of the entire order.

Order Changes or Cancellations

We strive to process orders quickly. If you wish to cancel or change an order, you should contact us immediately. If your order hasn’t yet been dispatched, we will try to accommodate your request.

Payment Methods

AfterPay, PayPal, Visa, MasterCard and American Express are accepted through the secure checkout.

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