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France at Home ships worldwide from our warehouse in Somerton, Victoria.

We aim to have orders processed and dispatched within 1 – 3 business days of receipt.

France at Home uses a variety of road courier networks for standard Australian deliveries including Couriers Please, Fastway, Direct Freight Express, Star Track and Australia Post depending on the destination. The delivery service will be chosen automatically. You may request a specific carrier, please note that additional charges may apply.

Courier companies may vary for International deliveries


 

Once an order has been placed a confirmation email will be sent outlining the products and delivery details.

Once the order has been packed and ready to be picked up by our courier partners you will receive a tracking number and your order will be delivered within the approximate time frames stated below: 

THE BELOW GUIDE IS AN ESTIMATE ONLY AND WE CAN NOT MAKE ANY GUARANTEES FOR DELIVERY TIMES STATED BY OUR 3RD PARTY LOGISTICS COMPANIES.

A GUIDE TO DELIVERY TIMES

CITY METRO*

OUTER AREAS*

WITHIN SAME STATE

Melbourne to Melbourne Metro

1 to 2 Days*

Melbourne to a Victoria country location

2 to 6 Days*

TO OTHER STATES

Melbourne to Sydney and Adelaide

1 to 3 Days*

3 to 5 Days*

Melbourne to Brisbane and Canberra

2 to 4 Days*

4 to 6 Days*

Melbourne to Tasmania

4 to 5 Days*

5 to 8 Days*

Melbourne to Perth

4 to 7 Days*

7 to 10 Days*

Melbourne to Northern Territory

7 to 12 Days*

*ESTIMATED DELIVERY BUSINESS DAYS after dispatch 
(Please note that during busy/peak periods there may be delays to the times stated above in excess of 5 business days in addition to what is stated above)


If you are absent or otherwise unable to receive delivery, our courier will drop to a local collection point if available. You will then be advised by email, SMS or Card where to locally collect their item.

Otherwise a card will be left advising the order has been returned to the courier’s depot – you must contact the courier within the stated time frame and either collect your order from that depot or arrange a return delivery when signature acceptance is available.

Authority to Leave Terms & Conditions

By selecting ‘Yes’ at the checkout page (or if you selected this option over the telephone with our Customer Service Team),
France at Home 3rd party carriers will leave your parcel at your unattended premises in accordance with your instructions. Please note that if “Authority to leave” is given the carrier may leave the parcel at the front door or in a safe place without knocking. 

You agree that the parcel is deemed received when left at your premises.

France at Home and contractors associated with the delivery do not accept responsibility for any loss or damage which results from this Authority to leave delivery method. You agree to release France at Home from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

If you do not give France at Home’s carrier the Authority to leave your parcel, you will have to be at your premises for the delivery to occur, additional charges may apply to redeliver your parcel if no one is available to accept it.

Pick up 

France at Home offers two (2) Free Pick up options.

  1. Free Local Pick up can be organised at 3/4 Burnett Street, Somerton. 
  2. Free Market Pick up is available at any of the markets or festivals we attend. Simply select “Free Market Pick up” on check out and make a note of which market you would like to pick up your package from in the order notes.

On the odd occasion that the market that you have selected has been cancelled, you will have the option to select another market, pick up from our warehouse or choose to have it delivered (additional may apply for delivery option).

* France At Home will not be held responsible for the cancellation of markets, resulting in the customer not being able to pick up the order.

Free Shipping – (Retail Customers Only)  Australia only

France at Home offers Free Standard Shipping for orders over $100 sent within Australia (excludes gift vouchers)

Standard Shipping Cost (Retail Customers Only) 

For Shipping below $100 within Australia will be calculated by weight and charged on checkout. 

We work closely with many courier company’s so we can pass on the cheapest delivery options, please feel free to contact us directly if you have large weight orders so we can ensure you get the most cost-effective service on (03) 8339 7438 or email us via our contact us page.

Below is a list of all Metropolitan and Outer Area post codes.

FRANCE AT HOME DELIVERY AREA POST CODES

METROPOLITAN AREAS

OUTER AREAS

STATES

   

Australia – Australian Capital Territory

2600…2619, 2621…2914

2540, 2620

Australia – New South Wales

2000…2308, 2310, 2312…2327, 2373…2378, 2478, 2541…2544,
2552…2579, 2591…2593, 2595…2620, 2634…2641, 2682…2699, 2759…2774, 2776…2785, 2811…2817

2309, 2311, 2328…2372, 2379…2477, 2479…2540, 2545…2551, 2580…2590, 2594, 2621…2633,
2642…2681, 2700…2758, 2775, 2786…2810, 2818…2899

 

Australia – Northern Territory

 

800…899
0800…0899

Australia – Queensland

4000…4182, 4185…4286, 4288…4306, 4308, 4314…4339, 4341…4342, 4348…4351, 4366…4369, 4391…4401, 4403…4405, 4429…4453, 4499…4513, 4516…4579, 4582…4599, 4602…4604, 4616…4619, 4622…4624, 4626…4629, 4631…4649, 4651…4670, 4681…4693, 4776…4800, 4805…4812, 4814…4815, 4817…4818, 4820, 4831…4848, 4855…4871, 4880, 4893…4894

4183…4184, 4287, 4307, 4309…4313, 4340, 4343…4347, 4352…4365, 4370…4390, 4402, 4406…4428, 4454…4498, 4514…4515, 4580…4581, 4600…4601, 4605…4615, 4620…4621, 4625, 4630, 4650, 4671…4680, 4694…4775, 4801…4804, 4813, 4816, 4819, 4821…4830, 4849…4854, 4872…4892, 4895

Australia – South Australia

5000…5130, 5145…5149, 5151…5155, 5158…5200, 5205…5209, 5215…5219, 5224…5230, 5245…5251, 5281…5289, 5292…5300, 5312…5319, 5323…5329, 5334…5339, 5382…5399, 5402…5409, 5423…5329, 5456…5459, 5465…5469, 5474…5479, 5486…5489, 5496…5500, 5503…5509, 5511…5519, 5524…5539, 5541…5549, 5584…5599, 5610…5629, 5634…5639, 5672…5679, 5681…5689,  5691…5699, 5702…5709, 5711..5719, 5726…5729, 5950

5131…5144, 5150, 5156…5157, 5201…5204, 5210…5214, 5220…5223, 5231…5244, 5252…5280, 5290…5291, 5301…5311, 5320…5322, 5330…5333, 5340…5381, 5400…5401, 5410..5422, 5430…5455, 5460…5464, 5470…5473, 5480…5485, 5490…5495, 5501…5502, 5510, 5520…5523, 5540, 5550…5583, 5600…5609, 5630…5633, 5640…5671, 5680, 5690, 5700…5701, 5710, 5720…5725, 5730…5734

Australia – Tasmania

7000…7011, 7013…7019,7021…7022, 7031…7108, 7121…7139, 7141…7149, 7151…7154, 7156…7161, 7164…7172, 7191…7208, 7217…7254, 7266…7301, 7307…7320, 7326…7329, 7332…7465,

7012, 7020, 7023…7030, 7109…7120, 7140, 7150, 7155, 7162…7163, 7173…7190, 7209…7216, 7255…7265, 7302…7306, 7321…7325, 7330…7331, 7466…7470

 

Australia – Victoria

3000…3062, 3064…3088, 3100…3112, 3116…3138, 3140…3157, 3161…6234, 3240…3242, 3244…3248, 3252…3253, 3255…3259, 3261…3263, 3346…3350, 3353…3354, 3358…3359, 3365…3369, 3538…3539, 3541, 3547…3548, 3550…3561, 3600…3606, 3611…3613, 3615…3632, 3681…3690, 3800…3807, 3809…3824, 3826…3830, 3834…3846, 3848…3849, 3910…3920, 3926…3944, 3947…3956, 3972…3977

3063, 3089…3099, 3113…3115, 3139, 3158…3160, 3235…3239, 3243, 3249…3251, 3254, 3260, 3264…3345, 3351…3352, 3355…3357, 3360…3364, 3370…3537, 3540, 3542…3546, 3549, 3562…3599, 3607…3610, 3614, 3633…3682, 3691…3799, 3808, 3825, 3831…3833, 3847, 3850…3909, 3921…3925, 3945…3946, 3957…3971, 3978…3996

Australia – Western Australia

6000…6040, 6045…6082, 6084…6122, 6127…6160, 6162…6206, 6208…6211, 6501

6041…6044, 6083, 6123…6126, 6161, 6207, 6213…6646, 6701, 6707, 6710…6733, 6740, 6743, 6751…6770, 6798…6799,

Express Shipping

Express Delivery is available on request only at an additional cost. Please contact us on (03) 8339 7438 or email us via our contact us page for a quote.

Refrigerated Delivery

We deliver French Cheeses and Butter via a Refrigerated Courier Service to the majority of suburbs in the following States and Territories within Australia:

Australian Capital Territory, New South Wales, Queensland, South Australia, Victoria and Western Australia.

Unfortunately, we do not have a Refrigerated Courier Service available to Tasmania and Northern Territory at this stage.

If you require Cheese delivered to Tasmania or Northern Territory please contact our office on 03 8339 7438 to see if there is an option  available 

International Shipping

France At Home delivers worldwide, shipping cost is calculated by weight and the destination. France At Home is will not be held liable for certain foods or products not allowed into the country and removed / refused by customs / border control.

Please note:
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.
b. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

International delivery zones | Time frame
(the below times are an estimate and may be affected by the COVID 19 crisis)

New Zealand | approx 4-6 working days
North America, Western Europe, Asia and the Pacific |approx  6-13 working days
Rest of the world | approx 10-15 working days

Wholesale Shipping

France at Home offers Free Delivery for orders over $150 sent within Victoria Metropolitan areas.

A delivery fee will be charged for orders below $150 for Victoria.

Shipping other than Victoria will be calculated by weight and destination on checkout.

Out of Stocks

If an item is out of stock, you will be contacted within that period advising you of any potential delay in the delivery of your order. If you find the delay unacceptable, we can offer alternative, similar products, a refund of the out of stock item or a refund of the entire order.

Pre orders 

If an order contains a pre ordered product(s), your order will be put on hold until our container is delivered to the warehouse and we will then dispatch your order in full.

Please note that the shipping paid / free shipping is valid for one shipping only. Orders over $200 delivered within Australia may be entitled to 2 x free shipments so we will dispatch available stock followed by pre ordered products at no additional fee.

If you would like us to dispatch the available products we have please don’t hesitate to contact us on 03 8339 7438 and we will be happy to assist (additional charges may apply).

Order Changes or Cancellations

We strive to process orders quickly. If you wish to cancel or change an order, you should contact us immediately. If your order hasn’t yet been dispatched, we will try to accommodate your request.

Payment Methods

Latitude Pay, AfterPay, PayPal, Visa, MasterCard, Diners and American Express are accepted through the secure checkoutR

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