We are always here to answer any of your questions.
If the following do not answer your questions or if you would like some further information please contact us.
We deliver Australia wide and beyond (Yes, all over the world) so to rectify this please check the following:
- Ensure that the state and postcode are correct.
- If you have a Dairy Products (Cheese or Butter), we may not deliver to your suburb or state. Remove these items to display a shipping option.
If this issue continues please contact our office on (03) 8339 7438.
We use EnviroFill Biodegradable void fill in order to protect the contents of your order.
This is a 100% Biodegradable loosefill packaging material made from Australian corn and potato starch. When immersed in water it dissolves with no harmful residue, and can be disposed of with rubbish as it completely breaks down.
Bio Fill is also compostable and can be used on your garden – it can actually improve soil structure! This packaging material can be disposed of with a clear conscience.
If you are attempting to pay by credit card and are receiving the below error message:
No such source: src_1F1hpmLgAH7ganzuhuck194B
Your saved credit card is not valid anymore. Follow these 2 steps to fix the issue.
- Go to https://franceathome.com.au/my-account/payment-methods/ and delete your saved credit cards.
- Return to the checkout page and re-enter your credit card.
We have recently changed business entity and as a result, all previously saved financial data was not transferred over for security and in order to ensure we protect your personal data.
If you have any questions or are facing another issues, please call (03) 8339 7438.
Yes, anyone can purchase from us whether you want 1 product or 1000’s.
You can purchase online, in person or over the phone.
Online – simply select the products you would like and once you have finished go to your cart to confirm your order and make your payment.
In Person – come visit our warehouse in Somerton, Victoria to look and buy.
Over the Phone – Please feel free to contact us (03) 8339 7438 during business hours and we will be more than happy to assist.
We deliver worldwide.
All orders are dispatched using a variety of courier service. You can also pick up your order for free from our warehouse.
Shipping is calculated by the weight and the destination of the order.
We offer Free Standard and Free refrigerated shipping for orders over $150 that are delivered within Australia for retail clients (not all areas serviced by refrigerated courier, please enter your suburb and postcode when prompted for a list of available shipping options)
We aim to have orders processed and dispatched within 1 – 3 business days of receipt.
For transit times please see: shipping-and-payment
You can put through a request to open a wholesale account via the Wholesale Inquiry option under the Wholesale tab or contact our team on (03) 8339 7438.
Yes, of course, we are always seeking suggestions on what our customers are missing. Simply visit our Contact Us page and enter all the details under “Product Suggestion”.
We can also import a product specifically for you if available. Conditions and Minimum orders may apply.
Yes, you are able to pick up your order for free from our warehouse in Somerton, Victoria, weekdays from 8:00 – 4:00pm.
3/4 Burnett Street, Somerton, Victoria. 3062.
Simply select “Click and Collect” on checkout.
Cheeses are now delivered by a Refrigerated Courier Service.
In Australia, we’re used to keeping cheese in the fridge, when it actually is best aged and stored between 7-15 degrees! If the cheese doesn’t feel fridge-cold when you open the box, don’t worry, it made its way in with a refrigerated van.
We recommend having your order delivered where someone is available to accept it so it is not left in the elements.
Follow the following steps to gain access to your account:
1. Click the “Lost your password?” link.
2. Enter a valid username or email address. An existing user will be able to receive a password reset email on his/her registered email address.
3. Wait for an email from France at Home (firstname.lastname@example.org) with the subject line “Password Reset Request for France at Home” and then proceed to click the password reset link.
Your recipient should have received an email with the subject line “You were given a gift card for France At Home.” Ask your recipient to try looking for this subject line in his/her main inbox or spam folder.
Contact us if your recipient still has not received the email.
On the checkout page, the option to pay using your store credit is located below the total amount of your order. Click “Apply?” and enter the desired amount that you want to use. Remember that you should have enough balance to be able to use this payment option.
As of June 26, 2023, Australia Post has transitioned to digital notifications for missed deliveries, replacing the former practice of leaving physical “sorry we missed you” cards. This move aims to provide a better customer experience, improve efficiency, and reduce paper waste.
If you are a registered MyPost user, you will be updated about the status of your parcel through digital notifications such as email, the Australia Post app, or SMS. These digital notifications offer more accurate and timely updates than physical cards, eliminating potential confusion and duplication. You can customize your notification preferences to receive these updates in the way that best suits you.
When a delivery is attempted but no one is home, you’ll receive notification details of where and when to collect your parcel, ensuring it’s ready for collection when you arrive. To receive a notification, please ensure your mobile number and email address are updated in your MyPost account.
If you are NOT registered with MyPost, or if your parcel cannot be successfully matched to your MyPost account, Australia Post will leave a physical card in this case.
Did you know you can visit us in person?
We invite all our customers to come visit us at our warehouse distribution centre where you can look and purchase any of the 100’s products available.
To make an appointment to visit us, please contact us by calling 03 8339 7438