FAQ

We deliver Australia wide and beyond (Yes, all over the world) so to rectify this please check the following:

1. Ensure that the state and postcode are correct.

2. There are NO DAIRY PRODUCTS in your cart unless you are located in Victoria, South Australia, New South Wales or Queensland.

As we deliver our dairy products using thermal insulated packaging and ice packs, standard shipping takes to long. 

If this issue continues please contact our office on (03) 8339 7438.

We use EnviroFill Biodegradable void fill in order to protect the contents of your order.

This is a 100% Biodegradable loosefill packaging material made from Australian corn and potato starch. When immersed in water it dissolves with no harmful residue, and can be disposed of with rubbish as it completely breaks down.

Bio Fill is also compostable and can be used on your garden – it can actually improve soil structure! This packaging material can be disposed of with a clear conscience.

If you are attempting to pay by credit card and are receiving the below error message:

No such source: src_1F1hpmLgAH7ganzuhuck194B 

Your saved credit card is not valid anymore. Follow these 2 steps to fix the issue.

1. Go to https://franceathome.com.au/my-account/payment-methods/ and delete your saved credit cards.

2. Return to the checkout page and re-enter your credit card.

We have recently changed business entity and as a result, all previously saved financial data was not transferred over for security and in order to ensure we protect your personal data. 

If you have any questions or are facing another issues, please call (03) 8339 7438.

Yes, anyone can purchase from us whether you want 1 product or 1000’s.

You can purchase online, in person or over the phone.

Online – simply select the products you would like and once you have finished go to your cart to confirm your order and make your payment.

In Person – come visit our warehouse in Somerton, Victoria to look and buy (By Appointment Only)

Over the Phone – Please feel free to contact us (03) 8339 7438 during business hours and we will be more than happy to assist.

We deliver worldwide.

All orders are dispatched using a variety of courier service. You can also pick up your order for free from our warehouse.   

Shipping is calculated by the weight and the destination of the order. 

We offer free delivery for orders over $100 that are delivered within Australia for the general public.

We aim to have orders processed and dispatched within 1 – 3 business days of receipt.

For transit times please see: shipping-and-payment

Below is a list of all Metropolitan and outer area post codes.

You can track your order by clicking HERE and entering your details or by calling us on 03 8339 7438 and we can assist you.

You can put through a request to open a wholesale account via the Wholesale Inquiry option under the Wholesale tab.

Yes, of course, we are always seeking suggestions on what our customers are missing. Simply visit our Contact Us page and enter all the details under “Product Suggestion”.

We can also import a product specifically for you if available. Conditions and Minimum orders may apply.

Yes, you are able to pick up your order for free from our warehouse in Somerton, Victoria.

3/4 Burnett Street, Somerton, Victoria. 3062.

Simply select “free pick up” on checkout.

We’re proud to be working with a supplier of up-cycled wool for insulation, making it sustainable and compostable! Each box will also come with an ice pack to keep the cheese cold for days. If you don’t have a use for it, the ice pack gel is safe to pour down the sink and you can put the wrapper in the soft plastic REDCycle bin. 

In Australia, we’re used to keeping cheese in the fridge, when it actually is best aged and stored between 7-15 degrees! If the cheese doesn’t feel fridge-cold when you open the box, don’t worry, it made its way to you with an ice pack and is in an insulated packaging.