FREE PICK UP AVAILABLE WHEN YOU ORDER ONLINE AT OVER 15 LOCATIONS EVERY MONTH!
FREE SHIPPING ON ORDERS OVER $100 (limited time only).
Frequently Asked Questions
We are always here to answer any of your questions.

If the following do not answer your questions or if you would like some further information please contact us via the link below. 

If you are attempting to pay by credit card and are receiving the below error message:

No such source: src_1F1hpmLgAH7ganzuhuck194B 

Your saved credit card is not valid anymore. Follow these 2 steps to fix the issue.

1. Go to https://franceathome.com.au/my-account/payment-methods/ and delete your saved credit cards.

2. Return to the checkout page and re-enter your credit card.

We have recently changed business entity and as a result, all previously saved financial data was not transferred over for security and in order to ensure we protect your personal data. 

If you have any questions or are facing another issues, please call 03 8339 7438 or text 0402 264 962.

Yes, anyone can purchase from us whether you want 1 product or 1000.

You can purchase online, in person or over the phone.

Online – simply select the products you would like and once you have finished go to your cart to confirm your order and make your payment. (we are here 24/7 to help, simply call 03 8339 7438 – option 3 for technical assistance)

In Person – come visit our warehouse in Somerton, Victoria to look and buy (By Appointment Only)

Over the Phone – Please feel free to contact us 03 8339 7438 during business hours and we will be more than happy to assist.

We deliver worldwide.

All orders are dispatched using a variety of courier service. You can also pick up your order for free from any of our weekend markets or from our warehouse.   

Shipping is calculated by the weight and the destination of the order. 

We offer free delivery for orders over $100 delivered to Metropolitan areas in Australia and over $150 for orders delivered to outer areas in Australia for the general public.

We aim to have orders processed and dispatched within 1 – 3 business days of receipt.

Please find below a guide of approximate delivery times

A GUIDE TO DELIVERY TIMES
TO 16,000 AUSTRALIAN SUBURBS
CITY METRO*OUTER AREAS*
WITHIN SAME STATE
Within metropolitan areas of cities or within same city or town or environsSame Day
Between a metropolitan area of a capital city and country location2 to 3 Days
TO OTHER STATES
Between Sydney/Brisbane; Sydney/Melbourne; Melbourne/Canberra; Melbourne/AdelaideNext Day
Between Sydney/Adelaide; Melbourne/Brisbane; Melbourne/Tasmania; Adelaide/Canberra2 Days
Between metropolitan areas of other cities or environs2+ Days
Between metropolitan area of a city and country location3+ Days
Between metropolitan area of a city and Perth4 to 6 Days
Between metropolitan area of a city and Tasmania / Northern Territory6 to 8 Days



*ESTIMATED DELIVERY  BUSINESS DAYS after dispatch 



International delivery zones | Time frame

New Zealand | approx 4-6 working days
North America, Western Europe, Asia and the Pacific |approx  6-13 working days
Rest of the world | approx 10-15 working days

 

Below is a list of all Metropolitan and outer area post codes.

FRANCE AT HOME DELIVERY AREA POST CODES METROPOLITAN AREAS OUTER AREAS 
STATES   
Australia – Australian Capital Territory 2600…2619, 2621…2914
 
2620 
Australia – New South Wales 2000…2080, 2085…2104, 2107, 2109…2156, 2158, 2160…2229, 2231…2249, 2251…2258, 2260…2264, 2266…2308, 2310, 2314…2319, 2322, 2326…2327, 2332, 2334, 2426, 2431…2440, 2442…2446, 2448. 2452, 2455, 2465, 2489, 2491…2507, 2509…2529, 2531…2534, 2541, 2555…2560, 2563…2567, 2570, 2570, 2573, 2578, 2611, 2618…2619, 2641…2643, 2647, 2651 2081…2084, 2105…2106, 2108, 2157, 2159, 2230, 2250, 2259, 2265, 2309, 2311…2313, 2320…2321, 2323…2325, 2328…2331, 2333, 2335…2425, 2427…2430, 2441, 2447, 2449…2451, 2453…2454, 2456…2464, 2466…2488, 2490, 2508, 2530, 2535…2540, 2542…2554, 2561…2562, 2568…2569, 2571…2572, 2574…2577, 2579…2610, 2612…2617, 2620…2640, 2644…2646, 2648…2650, 2652…2744, 2746, 2748…2751, 2753…2756, 2758, 2764…2765, 2771…2772, 2775, 2785…4385  
Australia – Northern Territory  800…899
0800…0899 
Australia – Queensland 4000…4123, 4125…4182, 4185…4206, 4208…4210, 4270…4272, 4280, 4300…4304, 4345…4346, 4348…4351, 4360, 4363, 4374, 4376, 4378, 4381, 4400, 4550…4511, 4516…4519, 4551, 4554, 4662…4669, 4697…4699, 4710…4711, 4744, 4750, 4798…4799, 4801…4802, 4811…4812, 4814, 4857, 4868…4869, 4878…4879, 4882 4124, 4183…4184, 4207, 4211…4269, 4273…4279, 4281…4299, 4305…4344, 4347, 4352…4359, 4361…4362, 4364…4373, 4375, 4377, 4379…4380, 4382…4399, 4401…4549, 4512…4515, 4520…4550, 4552…4553, 4555…4661, 4670…4696, 4700…4709, 4712…4743, 4745…4749, 4751…4797, 4800, 4803…4810, 4813, 4815…4856, 4858…4867, 4870…4877, 4880…4881, 4883…4999 
Australia – South Australia 5000…5063, 5065..5075, 5077…5113, 5115…5117, 5119…5130, 5142, 5154…5155, 5158…5171, 5173…5174, 5242…5143, 5250, 5350, 5352, 5950 5064, 5076, 5114, 5118, 5131…5141, 5143…5153, 5156…5157, 5172, 5175…5241, 5244…5249, 5251…5349, 5351, 5353…5949, 5951…5999 
Australia – Tasmania 7000…7011, 7013…7016, 7018…7019, 7021, 7050…7055, 7170…7171, 7248…7250, 7253, 7276, 7290…7291, 7320, 7322 7012, 7017, 7020, 7022…7049, 7056…7169, 7172…7247, 7251…7252, 7254…7275, 7277…7289, 7292…7319, 7321, 7323…7999 
Australia – Victoria 3000…3058, 3060…3092, 3094…3139, 3141…3159, 3161…3207 3140, 3160, 3059, 3093, 3208…3996 
Australia – Western Australia 6000…6040, 6045…6068, 6070…6081, 6084…6122, 6127…6206, 6209…6210, 6501…6503 6041…6044, 6069, 6082…6083, 6123…6126, 6207…6208, 6211…6500, 6504…6999 

You can track your order by clicking HERE and entering your details or by calling us on 03 8339 7438 and we can assist you.

You can put through a request to open a wholesale account via the Wholesale Inquiry option under the Wholesale tab.

Yes, of course, we are always seeking suggestions on what our customers are missing. Simply visit our Contact Us page and enter all the details under “Product Suggestion”.

We can also import a product specifically for you if available. Conditions and Minimum orders may apply.

Yes, you are able to pick up your order for free at any of our weekend markets (selling pastries)  – Victoria only or French Festivals – various states in Australia.

Simply select “Free Market Pick-up” on check out and write which market you would like to pick up from in your order notes.

Pick up is also available from our warehouse in Somerton, Victoria.

 

Did you know you can visit us in person?

France At Home located in Somerton, Victoria imports and supplies a variety of supermarket products direct from France and sells direct to the public and wholesale.

We invite all our customers to come visit us at our warehouse distribution centre where you can look and purchase any of the 200+ products available.

To make an appointment to visit us, please contact us by calling 03 8339 7438

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