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Frequently Asked Questions
We are always here to answer any of your questions.

If the following do not answer your questions or if you would like some further information please contact us via the link below. 

We deliver Australia wide and beyond (Yes, all over the world) so to rectify this please check the following:

1. Ensure that the state and postcode are correct.

2. There are NO DAIRY PRODUCTS in your cart unless you are located in Victoria, South Australia, New South Wales or Queensland.

As we deliver our dairy products using thermal insulated packaging and ice packs, standard shipping takes to long. 

If this issue continues please contact our office on (03) 8339 7438.

We use EnviroFill Biodegradable void fill in order to protect the contents of your order.

This is a 100% Biodegradable loosefill packaging material made from Australian corn and potato starch. When immersed in water it dissolves with no harmful residue, and can be disposed of with rubbish as it completely breaks down.

Bio Fill is also compostable and can be used on your garden – it can actually improve soil structure! This packaging material can be disposed of with a clear conscience.

If you are attempting to pay by credit card and are receiving the below error message:

No such source: src_1F1hpmLgAH7ganzuhuck194B 

Your saved credit card is not valid anymore. Follow these 2 steps to fix the issue.

1. Go to https://franceathome.com.au/my-account/payment-methods/ and delete your saved credit cards.

2. Return to the checkout page and re-enter your credit card.

We have recently changed business entity and as a result, all previously saved financial data was not transferred over for security and in order to ensure we protect your personal data. 

If you have any questions or are facing another issues, please call (03) 8339 7438.

Yes, anyone can purchase from us whether you want 1 product or 1000’s.

You can purchase online, in person or over the phone.

Online – simply select the products you would like and once you have finished go to your cart to confirm your order and make your payment.

In Person – come visit our warehouse in Somerton, Victoria to look and buy (By Appointment Only)

Over the Phone – Please feel free to contact us (03) 8339 7438 during business hours and we will be more than happy to assist.

We deliver worldwide.

All orders are dispatched using a variety of courier service. You can also pick up your order for free from our warehouse.   

Shipping is calculated by the weight and the destination of the order. 

We offer free delivery for orders over $100 that are delivered within Australia for the general public.

We aim to have orders processed and dispatched within 1 – 3 business days of receipt.

For transit times please see: shipping-and-payment

Below is a list of all Metropolitan and outer area post codes.

FRANCE AT HOME DELIVERY AREA POST CODES METROPOLITAN AREAS OUTER AREAS 
STATES   
Australia – Australian Capital Territory 2600…2619, 2621…2914
 
2620 
Australia – New South Wales 2000…2080, 2085…2104, 2107, 2109…2156, 2158, 2160…2229, 2231…2249, 2251…2258, 2260…2264, 2266…2308, 2310, 2314…2319, 2322, 2326…2327, 2332, 2334, 2426, 2431…2440, 2442…2446, 2448. 2452, 2455, 2465, 2489, 2491…2507, 2509…2529, 2531…2534, 2541, 2555…2560, 2563…2567, 2570, 2570, 2573, 2578, 2611, 2618…2619, 2641…2643, 2647, 2651 2081…2084, 2105…2106, 2108, 2157, 2159, 2230, 2250, 2259, 2265, 2309, 2311…2313, 2320…2321, 2323…2325, 2328…2331, 2333, 2335…2425, 2427…2430, 2441, 2447, 2449…2451, 2453…2454, 2456…2464, 2466…2488, 2490, 2508, 2530, 2535…2540, 2542…2554, 2561…2562, 2568…2569, 2571…2572, 2574…2577, 2579…2610, 2612…2617, 2620…2640, 2644…2646, 2648…2650, 2652…2744, 2746, 2748…2751, 2753…2756, 2758, 2764…2765, 2771…2772, 2775, 2785…4385  
Australia – Northern Territory  800…899
0800…0899 
Australia – Queensland 4000…4123, 4125…4182, 4185…4206, 4208…4210, 4270…4272, 4280, 4300…4304, 4345…4346, 4348…4351, 4360, 4363, 4374, 4376, 4378, 4381, 4400, 4550…4511, 4516…4519, 4551, 4554, 4662…4669, 4697…4699, 4710…4711, 4744, 4750, 4798…4799, 4801…4802, 4811…4812, 4814, 4857, 4868…4869, 4878…4879, 4882 4124, 4183…4184, 4207, 4211…4269, 4273…4279, 4281…4299, 4305…4344, 4347, 4352…4359, 4361…4362, 4364…4373, 4375, 4377, 4379…4380, 4382…4399, 4401…4549, 4512…4515, 4520…4550, 4552…4553, 4555…4661, 4670…4696, 4700…4709, 4712…4743, 4745…4749, 4751…4797, 4800, 4803…4810, 4813, 4815…4856, 4858…4867, 4870…4877, 4880…4881, 4883…4999 
Australia – South Australia 5000…5063, 5065..5075, 5077…5113, 5115…5117, 5119…5130, 5142, 5154…5155, 5158…5171, 5173…5174, 5242…5143, 5250, 5350, 5352, 5950 5064, 5076, 5114, 5118, 5131…5141, 5143…5153, 5156…5157, 5172, 5175…5241, 5244…5249, 5251…5349, 5351, 5353…5949, 5951…5999 
Australia – Tasmania 7000…7011, 7013…7016, 7018…7019, 7021, 7050…7055, 7170…7171, 7248…7250, 7253, 7276, 7290…7291, 7320, 7322 7012, 7017, 7020, 7022…7049, 7056…7169, 7172…7247, 7251…7252, 7254…7275, 7277…7289, 7292…7319, 7321, 7323…7999 
Australia – Victoria 3000…3058, 3060…3092, 3094…3139, 3141…3159, 3161…3207 3140, 3160, 3059, 3093, 3208…3996 
Australia – Western Australia 6000…6040, 6045…6068, 6070…6081, 6084…6122, 6127…6206, 6209…6210, 6501…6503 6041…6044, 6069, 6082…6083, 6123…6126, 6207…6208, 6211…6500, 6504…6999 

You can track your order by clicking HERE and entering your details or by calling us on 03 8339 7438 and we can assist you.

You can put through a request to open a wholesale account via the Wholesale Inquiry option under the Wholesale tab.

Yes, of course, we are always seeking suggestions on what our customers are missing. Simply visit our Contact Us page and enter all the details under “Product Suggestion”.

We can also import a product specifically for you if available. Conditions and Minimum orders may apply.

Yes, you are able to pick up your order for free from our warehouse in Somerton, Victoria.

3/4 Burnett Street, Somerton, Victoria. 3062.

Simply select “free pick up” on checkout.

 

 

We’re proud to be working with a supplier of up-cycled wool for insulation, making it sustainable and compostable! Each box will also come with an ice pack to keep the cheese cold for days. If you don’t have a use for it, the ice pack gel is safe to pour down the sink and you can put the wrapper in the soft plastic REDCycle bin. 

In Australia, we’re used to keeping cheese in the fridge, when it actually is best aged and stored between 7-15 degrees! If the cheese doesn’t feel fridge-cold when you open the box, don’t worry, it made its way to you with an ice pack and is in an insulated packaging.

Did you know you can visit us in person?

France At Home located in Somerton, Victoria and imports and supplies a variety of supermarket products direct from France and sells direct to the public and wholesale.

We invite all our customers to come visit us at our warehouse distribution centre where you can look and purchase any of the 100’s  products available.

To make an appointment to visit us, please contact us by calling 03 8339 7438

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