Main Terms & Conditions
These terms and conditions apply to both retail and wholesale customers unless otherwise specified. Additionally, there are also terms and conditions specific to wholesale clients and affiliate partners shown below.
By accessing, browsing and/or using the France at Home Website (franceathome.com.au), you agree to the following terms and conditions:
- France at Home PTY LTD (ACN:635 859 059 / ABN:65 635 859 059) [“We”, “Our”] attempts to ensure that the content of the websites is accurate and current at the time they are published. Prices of goods and services, postage and handling fees, and other charges displayed on the Website are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, we are unable to warrant that product descriptions or other content of the Website is accurate, complete, reliable, current or error-free.
- It is a condition of the person/s accessing, browsing and/or using the Website, [“You”, “Your”] that you accept that we will not be liable under any circumstances for any action you take relying on the information on this Website or using any service which is accessible using this Website. You expressly agree that your use of the Website is at your own risk.
- We assume no liability for the content of any other Websites that you may access or find a link to from our Website.
- We exclude all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any content or goods and services, available on or through using the Website. To the extent that we are prohibited at law from excluding our liability, we limit our liability to the extent permitted by law to resupplying the material, goods or the relevant service as the case may be.
- Product descriptions and any other information provided on the Website is not professional advice and is for the purpose of general knowledge only.
- All prices for customers are in Australian dollars.
- We reserve the right to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or phone number/s provided. We will refund the money paid using the original method received. All orders are subject to availability of stock and we undertake to take reasonable steps to verify that the order and credit details are bona fide prior to processing of orders.
- It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to resend the order to the correct address at our expense.
- If you receive an item that is faulty or damaged, please contact us via email within 24 hours of receiving your goods and provide a brief description of the issue and a photo for verification. In the event that it is faulty or damaged, we will refund the original product price via the original method of payment. Alternatively, you may request a replacement, which will be dispatched (subject to availability) once we receive and have examined the faulty or damaged item.
- We charge a delivery rate depending on the weight and size of the parcel being sent for regular postal delivery within mainland Australia, which is calculated automatically on checkout. Title of the product(s) supplied passes to you after we receive cleared payment for the order. We will make every effort to deliver on time. For more detailed delivery information, please see our Shipping and Payment Policy.
- We may offer a Free Pick Up option from our warehouse in Somerton, Victoria, and also from markets and festivals we attend. You will be contacted within 24 hours to confirm a pick-up time and location; alternatively, you can state the market in which you would like to pick up your order from in the ‘order notes’ when placing your order. Please note that market pick-up is offered by France At Home as a free service and may not be available at all times.
- eGift Vouchers once purchased will be emailed to the provided email address within 24 hours of the payments being received.
13.1 (Retail) eGift Vouchers are not required to be used in full or in a single transaction and any remaining funds will be available for future purchases.
13.2 (Wholesale) eGift Vouchers cannot be used towards Shipping Costs and must be used in full in a single transaction and any remaining funds will be forfeited.
- a) eGift Vouchers are not permitted to be used to purchase another gift card.
b) eGift Vouchers cannot be discounted and are excluded from any promotional sales. - France At Home is not liable or responsible for any loss suffered as a result of an eGift Voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email eGift Voucher, please contact us immediately on (03) 8339 7438 or email us via our contact us page to send vouchers to an alternative email address.
- All coupons/discounts cannot be used in conjunction with any other offer, special offer or against an already discounted product.
- All coupon codes are subject to specific terms and conditions and may be rejected if they are not met. For the terms and conditions of certain coupons, reach us via email or our contact us page.
- France At Home’s Refer a Friend program is only valid for new users being referred and is not valid or to be used in conjunction with any other offer/coupon code and excludes discounts on already discounted/special offers. Referred friends must not live in the same residence/address as the referrer. Failure to comply with these terms will result in a coupon code not being issued. France At Home reserves the right to refuse a referral coupon code if we find evidence of fraudulent activity. Once a decision has been made, it is not reversible. Discounts received by referring a friend or family must be used within 30 days and are not transferable. France At Home is not liable or responsible for any unused vouchers or discounts.
- We reserve the right to vary these Terms and Conditions from time to time. Such variations will become effective immediately upon publishing the new terms and conditions on the Website. By continuing to access or use the Website, you will be deemed to accept all such variations.
- By accepting these Terms and Conditions, you also agree to accept and understand all aspects of our Privacy Policy, Shipping and Payment Policy, and our Refund & Return Policy.
Wholesale Terms & Conditions
- Acceptance of Terms
By placing an order with France At Home Pty Ltd (“the Company”), the wholesale client (“the Client”) agrees to abide by the following terms and conditions. - Wholesale Orders
The Company offers wholesale pricing to Clients purchasing products for resale purposes. Wholesale orders must meet minimum quantity requirements as specified by the Company. - Account Security
The Client is responsible for maintaining the confidentiality of their wholesale account login credentials. Sharing login details with any third party or individual not authorised by France At Home Pty Ltd (“the Company”) is strictly prohibited. The Client agrees to take all necessary measures to prevent unauthorised access to their account and shall be liable for any activities conducted under their account, whether authorised or unauthorised. In the event of unauthorised access or suspicion of account compromise, the Client must immediately notify the Company and take appropriate action to secure their account. The Company reserves the right to close the Client’s account without notice in the event of failure to comply with these security measures. The Company shall not be liable for any loss or damage arising from the Client’s failure to maintain the security of their account login credentials. - Account Registration
Clients must register for a wholesale account with the Company to access wholesale pricing and place orders. All information provided during registration must be accurate and up-to-date. - Order Placement
Wholesale orders can be placed through the Company’s online platform or via email, or phone. Orders must include product codes, quantities, and any other relevant information specified by the Company. - Pricing and Payment
Wholesale pricing is subject to change without prior notice. Payment terms are specified by the Company and must be adhered to by the Client. Payments must be made in the currency specified by the Company and within the agreed-upon timeframe. - Shipping and Delivery
The Company will arrange shipping of wholesale orders to the address specified by the Client. Shipping costs will be borne by the Client unless otherwise agreed upon. Delivery times are estimated and may vary depending on the location of the Client. - Returns and Refunds
Returns and refunds for wholesale orders are subject to the Company’s return policy. Clients must obtain authorisation from the Company before returning any products. Refunds will be issued in accordance with the Company’s refund policy. - Intellectual Property
The Client agrees not to reproduce, modify, or distribute any of the Company’s intellectual property, including but not limited to trademarks, logos, and product images, or pricing without prior written consent from the Company. - Confidentiality
The Client agrees to keep all pricing, product information, and other confidential information provided by the Company confidential and to use it solely for the purpose of conducting business with the Company. - Termination
The Company reserves the right to terminate or suspend the Client’s wholesale account at any time for any reason, including but not limited to breach of these terms and conditions.
Affiliate Terms & Conditions
These Terms and Conditions (the “Affiliate Agreement”) govern the Affiliate Program that is made available by France At Home Pty Ltd. (“France At Home Pty Ltd”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between France At Home Pty Ltd and the individual or entity who participates in the Affiliate Program (the “Affiliate”, or “you”).
Please read this agreement carefully
before applying to the Affiliate Program. By applying to the Affiliate Program, you agree to be bound by the terms and conditions of this Affiliate Agreement.
Affiliate Program Terms
This Affiliate Agreement is a legally binding agreement between us and you.
- Enrollment in the Affiliate Program
To become an Affiliate, you must complete and submit the online application. We reserve the right to reject any application at our sole discretion. - Affiliate Links
Upon acceptance into the Affiliate Program, you will receive access to unique affiliate tracking links that you will use to direct visitors to our Website. You must ensure that all links and other promotional material provided to you by us are used appropriately. - Commissions
Affiliates will receive a commission based on a percentage of sales generated through their unique affiliate tracking links. The commission percentage is determined by us and may change from time to time. We will pay commissions on a monthly basis, subject to a minimum payout threshold. - Payments
Payments will be made to Affiliates through the payment method specified in their account settings. Affiliates are responsible for providing accurate payment information and ensuring it is up-to-date. - Affiliate Obligations
Affiliates must comply with all applicable laws and regulations. You must not engage in any misleading or deceptive practices, including false advertising or spamming. - Term and Termination
The Affiliate Agreement will commence upon our acceptance of your application and will continue until terminated by either party. You may terminate the agreement at any time by providing written notice to us. We may terminate the agreement at any time for any reason, including but not limited to breach of these terms. - Intellectual Property
You are granted a non-exclusive, revocable, limited licence to use our trademarks and other intellectual property solely for the purpose of promoting our Website and products. All rights to our intellectual property remain with us. - Confidentiality
You agree to keep all non-public information provided by us confidential and to use it solely for the purpose of participating in the Affiliate Program. - Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with your participation in the Affiliate Program. - Changes to the Affiliate Program
We reserve the right to modify or discontinue the Affiliate Program at any time, with or without notice.
Website Terms of Use
Without limiting any other terms and conditions found on this Website, your access to and use of this Website is strictly conditional on your agreement to and compliance with the following terms. If you do not agree to these terms you must not access or use the Website for any purpose.
You may view this Website and its contents using your web browser and electronically copy and print hard copies of parts of this Website and its contents strictly for personal, non-commercial use only (except where such use is by our customers for the purpose of making purchases from our website and related purposes). You must not use or reproduce any such content in connection with any business or commercial enterprise that competes or may compete with ours
Any other use (including any adaptation, reproduction, broadcast, decompiling, disassembling, downloading, copying, storage, distribution, transmission, printing, display, publication or creation of derivative works) of any part of this Website, including, without limitation, any content, text, photograph or other image, is strictly prohibited.
You may not use data mining, robots, screen scraping, or similar automated data gathering, extraction or publication tools on our website (including without limitation for the purposes of establishing, maintaining, advancing or reproducing information or images contained on our website on your own website or in any other publication) except with our prior written consent.
The intellectual property rights in all software and Website content (including photographic images) made available to you on or through this Website remain the property of France at Home Pty Ltd or its licensors and are protected by copyright laws and treaties around the world. France at Home Pty Ltd and its licensors (where appropriate) reserve all such rights.
