By accessing, browsing and/or using the (www.franceathome.com.au) Website You agree to the following terms and conditions:
1. France at Home PTY LTD (ACN:635 859 059 / ABN:65 635 859 059) [“We”, “Our”] attempts to ensure that the contents of the websites listed above are accurate and current at the time they are published. Prices of goods and services, postage and handling fees, and other charges displayed on the websites listed above are current at the time of display and are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and other product information. However, We are unable to warrant that product descriptions or other content of the Website is accurate, complete, reliable, current or error free.
2. It is a condition of the person/s accessing, browsing and/or using the website listed above, [“You”, “Your”] that You accept that We will not be liable under any circumstances for any action You take relying on the information on this Website or using any service which is accessible using this Website. You expressly agree that Your use of the websites listed above is at Your own risk.
3. We assume no liability for the contents of any other Websites that You may access from the website listed above.
4. We exclude all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any content or goods and services, available on or through using the website listed above. To the extent that We are prohibited at law from excluding our liability, We limit our liability to the extent permitted by law to resupplying the material, goods or the relevant service as the case may be.
5. Any information provided on any of the website listed above is not professional advice and is for the purpose of general knowledge only.
6. All prices for retails customers are in Australian dollars and are inclusive of GST . For more detailed pricing information, please see our Pricing Policy.
7. We reserve the right to cancel any order, at which time, We will immediately notify this action by e-mail or phone, using the e-mail address or phone number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock and We undertake to take reasonable steps to verify that the order and credit details are bona fide prior to processing of orders.
8. It is your obligation to enter the correct delivery address details at the time of ordering. Should You enter the wrong address, We are not obliged to resend the order to the correct address at our expense.
9. If You receive an item that is faulty or damaged, please contact us via email within 24 hours of receiving your goods and provide a brief description of the issue and a photo for verification. In the event that it is faulty or damaged, we will refund the original product price via the original method of payment. Alternatively, you may request a replacement, which will be dispatched (subject to availability) once We receive and have examined the faulty or damaged item.
10. We charge a delivery rate depending on wight and size of the parcel being send for regular postal delivery within mainland Australia which is calculated on automatic on checkout. Title of the product(s) supplied passes to You after we receive cleared payment for the order. We will make every effort to deliver on time. For more detailed delivery information, please see our Delivery Policy.
11. We offer a Free Pick up option from Somerton, Victoria, and also from Markets and Festivals we attend. You will be contacted within 24 hours to confirm a pick up time and location alternatively can state the Market in which you would like to pick up your order from in the order notes.
12. e Gift Vouchers once purchased will be emailed to the provided email address within 24 hours of the payments being relieved.
13. e Gift Vouchers cannot be used towards Shipping Costs and must be used in full in a single transaction and any remaining funds will be forfeited.
14. France At Home is not liable or responsible for any loss suffered as a result of a Gift Voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email Gift Voucher, please contact us immediately on (03) 8339 7438 or email firstname.lastname@example.org to send vouchers to an alternative email address.
15. All coupons / discounts can not be used in conjunction with any other offer, special offer or against an already discounted product
16.France At Home, Refer a Friend program is only valid for new users being referred and is not valid or to be used in conjunction with any other offer/coupon code and excludes discounts on already discounted/special offers.
Discounts received by referring a friend or family must be used within 30 days and are not transferable, France At Home is not liable or responsible for any unused vouchers or discounts.
17. We reserve the right to vary these terms and conditions from time to time. Such variations will become effective immediately upon publishing the new terms and conditions on the websites listed above. By continuing to access or use the websites listed above You will be deemed to accept all such variations.
18. Our Australian Business Number (ABN) is 65 635 859 059.
France at Home offers Free Delivery for orders over $150 sent within Victoria.
A fee of $7.90 will be charged for orders below $150 for Victoria Metropolitan areas.
Shipping other than Victoria Metropolitan will be calculated by weight and destination on checkout.
Shipping and Pick up
France at Home ships worldwide.
We aim to have orders processed and dispatched within 1 – 3 business days of receipt.
France at Home uses a variety of road courier networks for standard Australian deliveries including Couriers Please, Fastway, Direct Freight Express, Star Track and Australia Post depending on the destination. The delivery service will be chosen automatically. You may request a specific carrier, please note that additional charges may apply.
Courier companies may vary for International deliveries
We offer Standard Shipping for all purchases and Express Shipping (on request with additional charge). We can also organise freight (pallets) and tailgate deliveries for larger orders upon request.
A GUIDE TO DELIVERY TIMES
WITHIN SAME STATE
Melbourne to Melbourne Metro
Melbourne to a Victoria country location
2 to 4 Days
TO OTHER STATES
Melbourne to Sydney and Adelaide
3 to 5 Days
Melbourne to Brisbane and Canberra
4 to 5 Days
Melbourne to Tasmania
4 to 5 Days
5 to 8 Days
Melbourne to Perth
4 to 7 Days
7 to 10 Days
Melbourne to Northern Territory
7 to 10 Days
*ESTIMATED DELIVERY BUSINESS DAYS after dispatch
Once shipped you will be notified by email and provided a tracking number if applicable.
If you are absent or otherwise unable to receive delivery, our courier will drop to a local collection point if available. You will then be advised by email, SMS or Card where to locally collect their item.
Otherwise a card will be left advising the order has been returned to the courier’s depot – you must contact the courier within the stated time frame and either collect your order from that depot or arrange a return delivery when signature acceptance is available.
Authority to Leave Terms & Conditions
By selecting ‘Yes’ at the checkout page (or if you selected this option over the telephone with our Customer Service Team), France at Home carriers will leave your parcel at your unattended premises in accordance with your instructions.
You agree that the parcel is deemed received when left at your premises.
France at Home and contractors associated with the delivery do not accept responsibility for any loss or damage which results from this Authority to leave delivery method. You agree to release France at Home from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
If you do not give France at Home Authority to leave, you will have to be at your premises for the delivery to occur.
Free Local Pick up
France at Home offers a Free Pick up options.
Free Local Pick up can be organised at 13/11-13 Northpark Drive, Somerton. (By appointment)
Below is a list of all Metropolitan and Outer Area post codes.
FRANCE AT HOME DELIVERY AREA POST CODES
Australia – Australian Capital Territory
Australia – New South Wales
2000…2308, 2310, 2312…2327, 2373…2378, 2478, 2541…2544,
2309, 2311, 2328…2372, 2379…2477, 2479…2540, 2545…2551, 2580…2590, 2594, 2621…2633,
Australia – Northern Territory
Australia – Queensland
4000…4182, 4185…4286, 4288…4306, 4308, 4314…4339, 4341…4342, 4348…4351, 4366…4369, 4391…4401, 4403…4405, 4429…4453, 4499…4513, 4516…4579, 4582…4599, 4602…4604, 4616…4619, 4622…4624, 4626…4629, 4631…4649, 4651…4670, 4681…4693, 4776…4800, 4805…4812, 4814…4815, 4817…4818, 4820, 4831…4848, 4855…4871, 4880, 4893…4894
4183…4184, 4287, 4307, 4309…4313, 4340, 4343…4347, 4352…4365, 4370…4390, 4402, 4406…4428, 4454…4498, 4514…4515, 4580…4581, 4600…4601, 4605…4615, 4620…4621, 4625, 4630, 4650, 4671…4680, 4694…4775, 4801…4804, 4813, 4816, 4819, 4821…4830, 4849…4854, 4872…4892, 4895
Australia – South Australia
5000…5130, 5145…5149, 5151…5155, 5158…5200, 5205…5209, 5215…5219, 5224…5230, 5245…5251, 5281…5289, 5292…5300, 5312…5319, 5323…5329, 5334…5339, 5382…5399, 5402…5409, 5423…5329, 5456…5459, 5465…5469, 5474…5479, 5486…5489, 5496…5500, 5503…5509, 5511…5519, 5524…5539, 5541…5549, 5584…5599, 5610…5629, 5634…5639, 5672…5679, 5681…5689, 5691…5699, 5702…5709, 5711..5719, 5726…5729, 5950
5131…5144, 5150, 5156…5157, 5201…5204, 5210…5214, 5220…5223, 5231…5244, 5252…5280, 5290…5291, 5301…5311, 5320…5322, 5330…5333, 5340…5381, 5400…5401, 5410..5422, 5430…5455, 5460…5464, 5470…5473, 5480…5485, 5490…5495, 5501…5502, 5510, 5520…5523, 5540, 5550…5583, 5600…5609, 5630…5633, 5640…5671, 5680, 5690, 5700…5701, 5710, 5720…5725, 5730…5734
Australia – Tasmania
7000…7011, 7013…7019,7021…7022, 7031…7108, 7121…7139, 7141…7149, 7151…7154, 7156…7161, 7164…7172, 7191…7208, 7217…7254, 7266…7301, 7307…7320, 7326…7329, 7332…7465,
7012, 7020, 7023…7030, 7109…7120, 7140, 7150, 7155, 7162…7163, 7173…7190, 7209…7216, 7255…7265, 7302…7306, 7321…7325, 7330…7331, 7466…7470
Australia – Victoria
3000…3062, 3064…3088, 3100…3112, 3116…3138, 3140…3157, 3161…6234, 3240…3242, 3244…3248, 3252…3253, 3255…3259, 3261…3263, 3346…3350, 3353…3354, 3358…3359, 3365…3369, 3538…3539, 3541, 3547…3548, 3550…3561, 3600…3606, 3611…3613, 3615…3632, 3681…3690, 3800…3807, 3809…3824, 3826…3830, 3834…3846, 3848…3849, 3910…3920, 3926…3944, 3947…3956, 3972…3977
3063, 3089…3099, 3113…3115, 3139, 3158…3160, 3235…3239, 3243, 3249…3251, 3254, 3260, 3264…3345, 3351…3352, 3355…3357, 3360…3364, 3370…3537, 3540, 3542…3546, 3549, 3562…3599, 3607…3610, 3614, 3633…3682, 3691…3799, 3808, 3825, 3831…3833, 3847, 3850…3909, 3921…3925, 3945…3946, 3957…3971, 3978…3996
Australia – Western Australia
6000…6040, 6045…6082, 6084…6122, 6127…6160, 6162…6206, 6208…6211, 6501
6041…6044, 6083, 6123…6126, 6161, 6207, 6213…6646, 6701, 6707, 6710…6733, 6740, 6743, 6751…6770, 6798…6799,
Express Delivery is available on request only at an additional cost. Please contact us on (03) 8339 7438 or email@example.com for a quote.
France At Home delivers worldwide, shipping cost is calculated by weight and the destination. France At Home is will not be held liable for certain foods or products not allowed into the country and removed / refused by customs / border control.
a. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.
b. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
International delivery zones | Time frame
New Zealand | approx 4-6 working days
North America, Western Europe, Asia and the Pacific |approx 6-13 working days
Rest of the world | approx 10-15 working days
Out of Stocks
If an item is out of stock, you will be contacted within that period advising you of any potential delay in the delivery of your order. If you find the delay unacceptable, we can offer alternative, similar products, a refund of the out of stock item or a refund of the entire order.
Order Changes or Cancellations
We strive to process orders quickly. If you wish to cancel or change an order, you should contact us immediately. If your order hasn’t yet been dispatched, we will try to accommodate your request.
Refund & Return Policy
If a product is received in a damaged condition or does not match what was described on our website, please contact us via email within 24 hours of receiving your goods and provide a brief description of the issue and a photo for verification.
You will be contacted by phone or email regarding the best solution to the problem which may include a refund, dispatch of replacement products or alternative products.
France at Home does not accept returns due to a change of mind.
AfterPay, Latitude Pay, PayPal, Visa, MasterCard and American Express are accepted through the secure checkout.